Website Privacy Policy

1. Introduction/Scope.

Raport Inc. (“Raport,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy (“Privacy Policy” or “Policy”) describes our practices in collecting, using, and sharing personal information, as well as certain rights and choices you have when you access or use our website located at raport.com any other Raport-operated website or app that links to this Privacy Policy (collectively, the “Site”), as well as our email and other communications, social media pages, and events (collectively, the “Online Services”).

This Privacy Policy does not apply to personal information processed through our software-as-a-service platform and solutions (the "Platform"). Our Platform Privacy Policy, available at https://raport.com/privacy-policies/platform, describes our privacy practices for the Platform.

As used in this Policy, “personal information,” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual.

Please read this Privacy Policy carefully to understand our practices with respect to the Online Services and reach out to us directly if you have any questions or concerns at the contact information provided below.

2. Information We Collect.

We collect information, including personal Information, directly from you when you provide such information to us, and automatically when you visit or use the Online Services.

Information you provide. We collect personal information that you provide to us when using the Online Services, such as when you initiate contact with us through the Online Services, schedule a demo, or create an account with us. Such information may include the following:

• Contact information, such as first and last name, email address, mailing address, or phone number.
• Professional information, such as where you work, practice description, practice website, or job title.
• Communications, such as the content of emails we exchange, messages or tickets you send to our support team, or other communications.
• Preferences, such as your preferences for receiving communications from us, details about how you engage with our communications, or other choices or preferences you have communicated.
• Account information, such as your account history, login information, or other account data.
• Payment information, such as bank account details, payment card information, or other information we collect from account users for billing purposes with respect to our Platform.
• Other information that we may collect, which is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Information we collect automatically. When you access or use the Online Services, we and our service providers automatically collect information about you, including personal information, from your web browser, computer, or mobile device which may include the following:

• Device Information. Information about the device used to access the Online Services, including IP address, log information, error messages, device type, and unique device identifiers.
• Usage Data. Information that your web browser or device automatically sends to us when using the Online Services, including pages and content viewed, the features interacted with and actions taken, browser type, the dates and times of access, and computer/internet connection.
• Chat technologies. The Online Services may operate and use chat features that allow you to communicate with us through the Site. Our chat vendors and other third parties may access and use Device Information and Usage Data as described above, and monitor and record your chats, for the purposes described in this Privacy Policy. When you use these features, you are not communicating with a human.
• Local storage. The Online Services use local storage to save information on your device. We may use information from local storage to, for example, turn on web navigation, store multimedia preferences, customize what we show you based on your past interactions with our Online Services, and remember your preferences.
• Cookies/Tracking Technologies: The Online Services may also use cookies and other tracking technologies. See the Cookies/Tracking Technologies section below for more information regarding how such technologies are used to collect information from and about you.

Information we receive from third parties. We may obtain personal information about you from third parties, such as our customers, social media platforms like LinkedIn, data providers, public sources, third parties that help us advertise our Platform and find new customers, joint marketing partners, or event co-sponsors.

Our customers and other users of our Online Services and Platform may have the opportunity to refer colleagues or other contacts to us and share their contact information with us. Please do not share another person’s contact information or other personal information with us unless you have their permission to do so.

3. Cookies/Tracking Technologies.

Cookies and other tracking technologies (such as web beacons, pixels, scripts) are used on the Online Services to recognize you and collect or receive information from your use of the Online Services and elsewhere on the internet. A cookie is a small text file that a website stores on your device to recognize your browser, remember your preferences, and enhance your browsing experience.

Most browsers automatically accept cookies. You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies, and when cookies will expire. If you block all cookies on your browser, neither we nor third parties will transfer Cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit the Online Services. For more information about cookies, including how to see what cookies have been set on your browser, visit www.allaboutcookies.org.

We may also use third-party analytics and tracking technologies on the Online Services to track user behavior and analyze user activity to improve our Online Services and create a more personalized experience. For example, we may use Google Analytics to analyze the traffic on the Online Services.

4. How We Use Your Information.

We may use the information we collect from you in the following ways or otherwise described at the time of collection:

• Communicating with you regarding our Platform;
• Sending information that you request from us, including responding to inquiries or requests for information about or from us as well as sharing updates with you;
• Operating, providing, and maintaining the Online Services and Platform, including account creation, management, monitoring, and maintenance;
• Billing and payment (including processing payments) when you create an account to use our Platform;
• Personalizing and improving the Online Services, user experience, and our Platform;
• Sending you marketing and service-related communications via SMS text messaging if you have opted in to receive such messages;
• Security purposes, including to prevent, detect and investigate misuse, fraud, and illegal activities;
• Other business purposes including, customer service, administrative, marketing; and
• For other purposes related to the reasons for which you provide personal information.

5. How We Share Your Information.

We will not disclose personal information except as set forth in this Privacy Policy or with your consent. Specifically, we do not sell personal information for monetary consideration.  We may share your personal information as follows:

• Service Providers. We engage service providers to perform tasks on our behalf and to assist us in operating the Online Services or providing our Platform. For example, Raport may use third-party vendors and hosting companies to provide the necessary hardware, software, networking, storage, and related technology required to operate the Online Services and Platform, store your personal information, and process payments for the use of our Platform.
• Companies Involved in Mergers and Acquisitions Transactions.  If we sell or otherwise transfer part or the whole of our business or assets to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, or liquidation), any information collected through the Online Services, including personal information, may be among the items sold or transferred or may be disclosed as part of the transaction (or potential transaction).
• Law Enforcement, Government Agencies, and Courts.  We may disclose personal information at the request of law enforcement or government agencies; in response to subpoenas, court orders, or other legal process; to establish, protect, or exercise our rights; to defend against a legal claim; to protect the rights, property, or safety of any other person; or as otherwise required by law.
• Related Companies. We may disclose personal information with parent companies, subsidiaries, or affiliates, including those we may have in the future.
• Professional Advisors. We may share personal information with persons, companies, or professional firms providing us with advice and consulting in accounting, administrative, legal, tax, financial, debt collection, and other matters.

Aggregated or de-identified information. We may aggregate or de-identify your personal information and use and share such non-identifiable information for any business purposes.

6. Your Rights and Choices.

Depending on where you live and as of the date of this Policy, you may have rights with respect to your personal information under state-specific laws. These rights include the following:

• Right to Confirm and Access. You have the right to confirm whether we are processing your personal information, and you have the right to access such personal information.
• Right to Correct. You have the right to correct inaccuracies in your personal information being processed by you.
• Right to Delete. You have the right to delete personal information provided by or obtained about you.
• Right to Obtain a Copy. You have the right to obtain a copy of your personal information in a portable format.
• Right to Opt-Out. You have the right to opt-out of the processing of your personal information for the following purposes: (i) targeted advertising, or (ii) conducting profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
• Communication. To update your communication preferences, you can contact us as set forth below in the “Contact Us” section. You may also unsubscribe using the link found at the bottom of all emails or as otherwise specified in the communications you receive from us. You can opt-out of receiving SMS text messages at any time by replying STOP.
• Right to Appeal. If you reside in New Hampshire, you have the right to appeal a decision we have made in connection with your privacy rights request within a reasonable time after receiving our decision. To appeal a decision, please contact us as specified below in the “Contact Us” section. We will respond to your appeal within 45 days, unless we notify you within such time frame that it is reasonably necessary, due to the complexity of the request, to extent the time to response.

We will not discriminate against you if you decide to exercise any of your privacy rights.

You may exercise any of these rights by contacting us as set forth below in the “Contact Us” section. You must put the statement “Your Privacy Rights” in the subject field of your email. We will respond within a reasonable time or as required by applicable laws.

7. Third-Party Links.

The Online Services contain hyperlinks to other websites and social media platforms not owned or operated by us. We are not responsible for, and this Privacy Policy does not apply to, the privacy practices any third-party websites or social media platforms. We encourage you to review the privacy policy of each third-party website and social media platform that you link to from the Online Services or otherwise visit to understand their privacy practices.

8. Children.

The Online Services are not directed to persons under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you believe we may have collected personal information from a child under 16, please contact us.

9. Security/Retention.

We maintain reasonable and appropriate administrative, technical, and physical data security measures designed to protect the confidentiality, integrity and accessibility of the personal information we collect. However, no safeguards are 100% secure, and therefore we cannot guarantee the security of your personal information.

We retain your personal information for as long as needed or permitted considering the purposes for which it was collected. Upon your written request we will delete personal information stored by us; however, we may be required to maintain certain personal information for administrative, legal, or security purposes.

10. International Transfers.

If you are using our Online Services from outside the United States, please be aware that personal information will be collected, stored, and processed in the United States and in other countries outside of your home country. Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your country. By providing your personal information, where applicable law permits, you specifically and expressly consent to such transfer and processing and the collection, use, and disclosure set forth herein.

11. Changes To This Privacy Policy.

We may revise this Privacy Policy from time to time effective upon posting on this page as indicated by the “Last Updated” date at the top of this Policy. Please review this Privacy Policy periodically for changes. If we make material changes that meaningfully impact the way we process your personal information, we will notify you by posting a notice on the Online Services, by sending you an e-mail, or by other means consistent with applicable law.

12. Contact Us.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at privacy@raport.com